GUDGUT Terms and Conditions
GUDGUT USA, LLC.
PRODUCTS FOR PERSONAL USE ONLY
Our Products and any samples we may provide to you, are for personal use only. You may not sell or resell any of the Products or samples you purchase or otherwise receive from us. By purchasing any Product through us, you agree not to offer the Products or samples for resale.
UNAUTHORIZED SELLERS
Our Products are currently available through our website (https://gudgutusa.com/), AMAZON, and through certain healthcare professionals. We strongly recommend that you do not buy our Products from any unauthorized sellers (including third party sellers on eBay or other online marketplaces), as the Product may be used, defective, expired or counterfeit. In the event you do purchase our Product from an unauthorized seller, we will not be liable in any manner and we fully reserve the right to withhold any customer support with respect to such Product. Our return policy will not apply to any Product purchased from an unauthorized seller.
ORDER ACCEPTANCE
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Your credit card or other approved method of payment will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped.
SHIPPING AND HANDLING; INTERNATIONAL ORDERS
Title to Products will be shipped FOB from our plant and all risk of loss shall pass to you immediately upon our delivery of the Products to a common carrier. You are solely responsible for providing us with accurate shipping information and a valid phone number or email address. In the event that any Product is returned to us as a result of your failure to provide us with accurate shipping information, you shall be responsible for any additional shipping fees or other charges that may be applied to the return of the Product to us or in re-sending the Product to you.
Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that cannot be delivered due to an address error, or orders seized by customs.
Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
International shipment rates vary based on total package weight and final destination. Pricing on our website (https://gudgutusa.com/) does not include duties, insurance costs, tariffs, or value-added taxes (VAT), sales taxes or other international costs/taxes. Free shipping promotions do not apply to international orders.
If you place an order for shipment to an international address, you will be responsible for paying any VAT and other taxes, tariffs, import or export duties, and other similar taxes, duties or fees attributable to such orders. These taxes, duties and fees, if assessed, are the sole responsibility of the package recipient, who will be billed for them by the local customs office. We suggest you check with your local customs office for any documents you may need before placing your order.
RETURN AND REFUND POLICY
If for any reason you are not satisfied with your purchase, you may request a refund within 3 days of delivery and the product not opened. We will refund you for the full cost of the Product— minus shipping, VAT, or duties—no questions asked. Please send your Product back to us. To request a refund, simply email contacto@gudgut.com. Refunds take approximately 5-10 days to process.
If your refund request is made outside of the 3-day period above, we are unable to issue a refund or offer credit.
CONTACT INFORMATION
The Products are offered by Gudgut usa, llc You may contact us by emailing us at contacto@gudgut.com. You may also contact us by writing to:
7345 w sand rd ste 210 office
Orlando, Florida, 32819.
Last updated: May 20, 2024